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Delivery and Return Policy

DELIVERY & RETURNS POLICY Last Updated: April 5, 2025

  1. DELIVERY INFORMATION

Processing Time:

  • All items are made to order

  • Order processing takes 3-5 business days

  • Shipping time is additional to processing time

Shipping Methods & Times: UK Delivery:

  • Standard Shipping (3-5 business days): £3.99

  • Express Shipping (1-2 business days): £5.99

International Delivery:

  • Standard International (7-14 business days): £9.99

  • Express International (3-5 business days): £14.99

Order Tracking:

  • Tracking information will be emailed once your order ships

  • Track your order through the link provided in the shipping confirmation email

  1. RETURNS POLICY

As we are a print-on-demand business, we have a specific returns policy:

Returns Accepted For:

  • Damaged or defective items

  • Wrong items received

  • Significant quality issues

Returns Not Accepted For:

  • Change of mind

  • Incorrect size selection (please refer to our size guide before ordering)

  • Minor variations in print colors (slight variations are normal in print-on-demand items)

Return Process:

  1. Contact us at varelasltd@gmail.com within 14 days of receiving your order

  2. Include your order number and clear photos of the issue

  3. Wait for our team to review and approve your return

  4. Once approved, we'll provide return instructions

Refund Information:

  • Approved returns will be refunded to the original payment method

  • Refunds will be processed within 5-7 business days after receiving the returned item

  • Shipping costs are non-refundable unless the return is due to our error

  1. EXCHANGES

Due to our print-on-demand nature:

  • We do not offer direct exchanges

  • If you need a different size, you'll need to place a new order

  • Return the original item for refund (if eligible under our returns policy)

  1. QUALITY GUARANTEE

We partner with Tapstitch to ensure high-quality products. However:

  • Minor variations in print placement (1-2 cm) are considered normal

  • Slight color variations between screen display and printed product may occur

  • Each item is individually printed, making each piece unique

  1. CANCELLATIONS

  • Orders can be cancelled within 2 hours of placement

  • Once production begins, cancellations cannot be accepted

  • Contact varelasltd@gmail.com immediately for cancellation requests

  1. LOST OR DAMAGED PACKAGES

  • All shipments are tracked

  • Report lost packages within 14 days of the expected delivery date

  • We'll investigate with our shipping partner and resolve accordingly

  1. CONTACT US

For any questions about delivery or returns: Email: varelasltd@gmail.com Response time: Within 24-48 hours

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